This Refund Policy outlines how refunds are handled for bookings made
through the Traveocal platform.
Marketplace Role
Traveocal acts as a facilitator between guests and suppliers.
Refunds are governed entirely by the supplier’s cancellation
and refund policy.
Supplier-Defined Refunds
Each tour or service displays the supplier’s refund terms clearly
at the time of booking. Guests are responsible for reviewing these
terms before confirming their booking.
Refund Eligibility
• Refunds are only applicable if permitted under the supplier’s policy.
• Non-refundable tours or services will be clearly marked during booking.
Refund Process
Guests must initiate cancellations through the Booking Management
section of the Traveocal platform. Once approved by the supplier,
refunds are processed through Traveocal’s payment system.
Timelines
Refund processing times may vary depending on the supplier and
payment method used. Typically, refunds are credited within
7–10 business days after supplier approval.
Force Majeure
In situations such as natural disasters, strikes, or political unrest,
refunds or travel credits are subject to the supplier’s discretion.
Traveocal will assist in communication but cannot guarantee outcomes.
No Marketplace Liability
Traveocal does not determine refund amounts or eligibility.
All refund decisions rest solely with the supplier providing
the booked service.
